Before contacting us, please read our FAQ's page carefully. Most questions are answered appropriately there.
Also, please remember that we have a 5 - 7 day turnaround time (plus a few days in transit for U.S. destinations, longer on international destinations) on all orders. This web site is set up to send an auto-confirmation of your order via e-mail after you check out, and we do send tracking numbers via e-mail once the order leaves, but we respectfully ask that you refrain from checking on your order if at all possible during the 5 - 7 days that follow placing it, as we will simply remind you of our turnaround time and ask you to be patient with us as we receive many on-line orders per day.
If you still need to contact us, you may do so via the form found below, or via:
(This is our preferred method of contact. All order inquiries will be responded to as soon as possible. Other questions will be answered when appropriate. Please do not send graphics or attachments, or our spam filters may prevent us from getting your message.)
Toll-free (for orders only!): 1-866-9MAGICK
For those who prefer to order by phone, you may contact us via our toll-free number. This line is for U.S. customers only, calling to place an order. We do not have a receptionist that answers this line. Rather, you will most probably get a voice mail message prompting you to leave your name and number for a call back. We try to return all calls within 24 hours.
Phone: 1-419-878-2465
For other inquiries not order related, please feel free to use this local phone number. Again, you will receive voice mail and will be prompted to leave a more detailed message so one of us can call you back.
Fax: 1-419-878-2469
(Please only use this fax line if we have requested that you send us a document or note, or if you are unable to contact us via the preferred e-mail method.)
