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Here we'll answer most of the commonly asked questions. Please review this page completely before contacting us. If you still can't find the information you're looking for, you may e-mail us at: enchantedart@aol.com
GENERAL QUESTIONS
Q: I've seen Jessica's art and/or name associated with and/or on another web page, such as a society or artist group. I don't see her mention that group on this web site, is she indeed a member?
A: Jessica is not currently a member of any society or outside artist group, despite the fact that such groups may advertise as such. Jessica is following legal steps to make sure her art and name are removed from such groups in a timely manner. Please remember, if you don't see a listing on our Licensors page, chances are, that company no longer has rights to sell Jessica's products. Thank you for your support!
ORDERING QUESTIONS
Q: I am ready to buy, what are my options for placing an order?
A: This site utilizes the popular shopping cart method. You may use our shopping cart to order and pay via credit card (Visa, Mastercard and Discover), Paypal AND Check/Money order. Once you've finished placing what you want in the shopping cart, you will begin check out by clicking the appropriate check out buttons. Towards the end, you choose your payment option. We recommend paying by Credit Card or Paypal, but you can opt to mail in a check or money order at this point as well. You will be e-mailed our mailing address should you select payment by check or money order.
Q: Is this site secure?
A: Yes! We take credit card security very seriously! Our check out system becomes secure when you get to the payments option page. And, we never share your information with anyone under any circumstances!
Q: How will my items come?
A: We take GREAT pride in how we package our items. We nestle our gift items in decorative tissue paper or shred, and enclose them within decorative gift boxes. Prints are safely packaged against board in a sleeve. We include some great information on the artist and the products. Basically, we want you to be pleasantly surprised when your order arrives so you come back and shop with us again! We ship most orders via USPS Priority, Parcel Post and First Class Mail. To keep our shipping rates as low as possible, we often ship the least expensive way via the United States Post Office.
Q: Do you ship outside the U.S.? If so, what are your shipping costs to Canada, Europe?
A: Yes! We ship to Canada and overseas often! We have very low, flat rate shipping fees. Only $10 to Canada, and only $20 to the rest of the world! In some rare cases, we need to charge our international customers a little more in shipping, but we contact them first for their approval of course! IMPORTANT NOTE! International customers will be responsible for any taxes/duties charged by their country on incoming purchases! Feel free to inquire with your postal service on these potential fees.
Q: Do you have sources overseas where I can buy direct?
A: YES! Australian customers can shop with our Australian affiliate at: www.ageofenchantment.com and European customers can shop with our European affiliate at: www.idobelieve.co.uk
Q: I'm thinking of using you for a gift I have to give, what are my options?
A: We are a GREAT source to use when you have an enchanted gift to give. We offer FREE customizable gift cards, and can ship directly to your loved one if you wish. Simply put the person's name and address in the shipping profile (with yours in the bill to profile), and indicate in the message section any personalized greeting you want us to include. We'll make sure to not include an invoice so your loved one won't see any prices. Since all of our items are beautifully packaged, gift wrap isn't needed!
Q: How long until I get my order?
A: Once you've ordered via credit card or paypal, you should plan on a 7 - 10 day lead time for us to process your payment, make your items and prepare them to ship. Many times, we fill your order within just a couple days, but this 7 - 10 day lead time allows us some wiggle room for our hand crafted items and for those times when we are traveling or extremely busy with many orders. Once they've shipped after that period, please allow for 2 - 9 days for the Post Office to get you your order. Customers who opt to pay by check or money order should plan on a longer lead time, as we wait for your check to clear before filling the order. Again, we recommend credit card or paypal payment for the fastest and best service.
Q: What is your return policy?
A: We want you to be 100% pleased with your order! If not, you must contact us within 5 days of receiving your order to describe the nature of your return. If there was damage during shipment, we will want to file a claim and get you a replacement asap. If you simply wish to return it because you changed your mind or aren't happy with the product, we require you to send the item(s) back at your cost (the cheapest way possible is fine). Just be sure to pack them safely, as they must arrive back to us in the condition they left our studio. Once we receive the items back, we will issue you a refund for the product price (less shipping) less a 10% restocking fee. That 10% covers the wages we paid our workers to pack the order, and to restock the items upon their return.
Q: I used to order prints here, but your format for prints has changed. Why?
A: As of 2008, Jessica made a big decision. She was no longer proud of how her inexpensive laser prints were presenting her art. She invested in a large format Epson fine art printer, and now only offers her artwork in the form of fine art Giclee prints on velvet paper. This applies to all of her galleries, EXCEPT the Posters gallery and the Zodiac Fairy Poster gallery. Those prints are still made with the laser process on smooth paper. Except for the Posters, Jessica now hand signs each and every print before it leaves the studio. We are sorry for any inconvenience this has caused, but we feel confident in this decision and are proud of the beautiful quality of our new print format.
Q: What are the little faded symbols that appear on many of the prints and pictures here?
A: Those are watermarks. It consists of Jessica's logo with copyright information that is stamped onto the images before we post them on-line. IMPORTANT! None of our prints or products come with that symbol printed on them, it is for on-line protection only and will not appear on your product!
Q: The images on the web site look a little fuzzy, or unclear...will my print or product look like that?
A: Our images that are placed on the web are saved as low resolution (less clear) images so they load quickly, and also so that those pesky art pirates can't steal printable quality images of Jessica's. However, the prints and other printed products are all made at 300 dpi (very crisp and clear).
Q: You used to have keychains, stickers and other little things for sale. Where are they?
A: Also in 2008, Jessica made the decision to pare down her web site a bit. She eliminated all the smaller items, in favor of the high quality, beautiful gift items and prints still here. You may still shop for her small items at other on-line shops and on ebay. There are hundreds of on-line sources that offer Jessica's work in these formats that we do not offer any longer. Simply do a google search on her name, or search ebay for Jessica related items. Our mission here on this web site is to offer beautiful, high quality items featuring Jessica's art that can't be found other places.
Q: I've seen a piece on-line by Jessica that isn't found here. Where is it?
A: There are many pieces that Jessica has done that have been retired from this site. What we have on-line here is what Jessica still chooses to offer. Her older pieces that she has tired of have disappeared into the shadows of her art studio, but she promises to create lots of new artwork often to replace them!
ART & RELATED USAGE QUESTIONS
Q: Can I use Jessica's art for on-line graphics, e-cards, MySpace page layouts, etc.
A: If you wish to use Jessica's art for a non-profit project that is just for fun, you must purchase a package through CILM. Please see our Usage Policy page for more information on this popular topic!
Q: Can I get one of Jessica's images tattooed on my body?
A: Yes, but you must first purchase the rights to use this through Enchanted Tattoos. For a one time low fee, you get a permission letter and high res print out of the image you want, for you to take to your local tattoo parlor. Please visit www.enchantedtattoos.com for more information.
Q: Can I use Jessica's art for a product, professional web site or other for profit project?
A: Any type of project like this MUST be approved by us, along with a signed contract and agreed upon royalty rate. Please contact us with further details of your project.
Q: One of Jessica's pieces is perfect for my business logo, may I purchase rights to use it?
A: Yes! We charge a one time fee of $75 for the use of Jessica's art as a logo. This right is non-exclusive. You may read more about logo usage on our Usage Policy page.
QUESTIONS FOR THE ARTIST
Please note, Jessica no longer checks the web site e-mail personally. She is extremely busy painting, creating new items and being a mother to her two young children. Her staff does their best to relay messages and greetings to her, but please don't be offended if you contact her and don't hear back. We pass all praise and compliments onto her, and she is very, very grateful and humbled by each comment!
Q: I'm doing a report on Jessica, can I ask her questions?
A: While Jessica is EXTREMELY honored by this, she doesn't have time for personal interviews. However, we have included a detailed biography and question/answer interview on her Artist Bio page. Feel free to use whatever information is there for your project!
Q: I would like to know more about Jessica as an artist.
A: You may want to check out her journal here on the site for a more personal view of Jessica. She updates her blogs frequently, and shares personal tidbits about her art, her personal life and more.
Q: Where does Jessica get her inspiration?
A: From many places! The beauty of nature, mythology, ancient lore, and her imagination. For more information on specifics, check out her Artist Bio page.
Q: I want to meet Jessica in person, is that possible?
A: Jessica occasionally attends related art shows and does store signings and appearances. Those in Michigan will be glad to know she operates a shop at the Michigan Renaissance Festival each summer. For more information, visit our Appearances page.
Q: What is Jessica working on next?
A: Around here, there is always something coming soon. We make mention of what's on the horizon on our Site Updates page.
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All artwork & content
copyright Jessica Galbreth & Enchanted Art, LLC
Enchanted Art™ is a registered trademark owned by Jessica
Galbreth
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